Fix payment problems on your business relationship

If yous endeavour to buy something on Google Play merely your payment is declined or won't process, try the steps below.

If you've bought something then accept a problem with or question about it, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a cherry alert, enter your payment data and look for the team to respond.

    Google Pay notifications

  4. Check your electronic mail for the review results.

Try to pay with a different payment method

If there's a problem with ane payment method y'all can attempt paying with a different i.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go dorsum to the item you want to buy & tap the toll.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit carte errors

There may exist a problem with your credit or debit card if you meet one of the post-obit error messages:

  • "Unable to process payment: depression card remainder"
  • "Unable to complete transaction. Delight employ another course of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired carte"
  • "Correct this card info or effort another card"

To fix these errors, try the following steps:

Brand certain your card & accost information is up to date

Expired credit cards or erstwhile billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Detect the payment method you are trying to use for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Check that your card address matches the address in Google Payments

If your credit carte du jour is registered to a different address that tin crusade the payment to be declined. Check the zip lawmaking matches your current accost.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Cheque that the accost listed matches the billing accost of your card.
  5. If needed, update the accost.

Then, try your purchase again.

Submit any extra information that is requested

If the error bulletin is followed past instructions for submitting boosted information to Google, please submit it. We will non exist able to process the transaction on your account without this information.

Bank check you take sufficient funds for the buy

Sometimes a transaction is declined because of insufficient funds. Check your business relationship to make sure you have enough to consummate the purchase.

Contact your banking concern or carte du jour issuer

Your menu may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your menu to ask almost the transaction and see if they know the reason for the decline.

Prepare errors with other payment methods (directly carrier billing, online cyberbanking, Google Play Balance, Gift Cards, and more)

If y'all see "Your payment was declined due to an issue with your account"

If you run across this bulletin, information technology might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • Nosotros need a little more information to protect your business relationship against fraud.
  • We need a little more information to comply with EU law (Customers from European Matrimony member states simply).

To help fix these issues:

  1. Go to the payments center.
  2. Have activeness on whatsoever errors or requests in the payments centre.
    • You might need to verify your identity before you can buy annihilation through your Google Account.
  3. Brand sure your name, address, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider beak)

If you're having trouble paying through direct carrier billing, effort the post-obit:

  • Brand sure you're connected to your carrier network, direct or by wi-fi.
  • Make sure yous've added direct carrier billing as a payment method.
  • Make sure you're using the local currency.

If you still have issues, contact your mobile phone service provider for help.

If you can't add a payment method or have a problem with a unlike payment method

If you're having a problem with a dissimilar payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatever notifications or requests for information & provide annihilation that's asked for.
  3. Check that your address is up to date.
  4. Bank check that the payment methods listed are the ones you desire to use.

Card is grayed out & says "verify on pay.google.com"

Your carte du jour was reported every bit stolen. Y'all must verify the carte du jour before you can use information technology over again:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, yous'll find a temporary charge on your card statement along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit lawmaking.

If y'all try to verify the payment method once more:

  1. Confirm which card y'all want to verify.
  2. Bank check how long ago you tried to verify your card.
    • If less than two days: Wait up to two days.
    • If more than 2 days: Check your card statement. You should find a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Card is grayed out & says "carte du jour is ineligible"

Yous can't use this carte for this purchase. Try to make the purchase again with a different card.

If the card you lot desire to use isn't listed, follow the on-screen instructions to add together a new card.

If you utilise dual SIM bill of fare devices

Check if the right SIM bill of fare is in slot 1 and remove any SIM card from slot 2.

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